All products are made-to-order. Each item is custom decorated after your order is placed. There are no product returns for decorated items. Make sure all proofs are carefully reviewed prior to approval. Please carefully check all apparel sizing charts. Sizing charts vary from brand to brand and even from different styles within the same brand. There are no returns for sizing issues
Production Times
Standard production times vary by product. Each product page states the standard production time for that item. Production times start the day after you approve your product proof. All product proofs are emailed to the customer for approval prior to production starting.
Product Proofs
All custom orders placed online will require a product proof approval before production is started on your items. You will receive an email notification with a link to view your product proofs online. You must reply with your approval to the email or any requested changes. It is your responsibility to ensure all logos adhere to your branding guidelines and all copy is proof-read and accurate. Once an order proof is approved production will begin the next business day.
Order Shipment
The products in your order may ship from several different locations. Products may arrive at different times. Shipping notifications are sent for each shipment.
Returns Policy
Decorated items may NOT be returned, except for a production error or defect. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you are requesting to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions if the product can be returned and how to return items from your order.
Shipping & Handling
We quote all shipping in the Check-out process. You can choose to be charged for shipping OR provide your own FedEx account to have us ship your order on your account to cover all freight costs. We can ship to virtually any address in the U.S., Canada and some International locations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and volume-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.